Open communication and the active involvement of all employees in the management of quality

The regular evaluation of personnel, processes and service to promote and improve quality and productivity

To meet the expectations and needs of our customers

Leadership in quality shall be achieved by integrating plans for quality improvement with overall business plans

Adequate control shall be exercised over all activities affecting quality by establishing clear lines of authority, responsibility and communication. Clear quality values shall be created and sustained at senior management levels

All employees shall be trained to enable them to meet quality objectives

The quality of all services provided shall be ensured by controlling processes through the medium of ISO standards

Appropriate measures shall be used in all activities to ensure that a prevention based approach to quality is achieved

To ensure that the documented, implemented quality system ISO 9001:2015 is continually maintained, the Quality Assurance Manager is the authorised management representative

Additionally, we shall ensure, with the continued assistance of senior management, that this policy is implemented, maintained and understood at all levels within the organisation.​